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Complaint in China

    If your travel agent offers you poor service or does not follow the agreement, you may complain to the National Tourism Administrative Bureau directly or to the Institutions of Supervision over Quality of each province as the following: 

Supervisory Office of Tourism Quality of CNTA

Tel: (010) 6512 6688 ext. 6040 / 6041

Fax: (010) 6512 2096

Hours: 8:30-12:00 14:30-17:00

Add: Rm. 6040, International Hotel, No.9 Jianguomennei Street, Beijing

Zip: 100740

Anhui Province

Tel: (0551) 282 1825

Fax: (0551) 282 4001

Hours: 8:30-11:30 14:00-17:00

Add: No.4 Meishan Road, Hefei, Anhui

Zip: 230061 

Beijing

Tel: (010) 6513 0828

Fax: (010) 6515 8251, 6515 8255

Hours: 8:30-12:00 14:30-17:00

Add: Rm.1001, Beijing Tourism Building, No.28 Jianguomenwai Street, Beijing

Zip: 100022 

Fujian Province

Tel: (0591) 755 4153

Fax: (0591) 753 8758

Hours: 8:30-11:30 14:00-17:00

Add: No.1 Daying Street, Dongda Road, Fuzhou, Fujian

Zip: 350001 

Gansu Province

Tel: (0931) 882 6860

Fax: (0941) 841 8443

Hours: 8:30-11:30 14:00-17:00

Add: No.361 Tianshui Road, Lanzhou, Gansu

Zip: 730000 

Guangdong Province

Tel: (020) 8667 7422

Fax: (020) 8666 5039

Hours: 8:30-17:00

Add: No.185 Huanshixilu, Guangzhou, Guangdong

Zip: 510010 

Guangxi Zhuang Autonomous Region

Tel: (0771) 280 2312

Fax: (0771) 280 1041

Hours: 8:30-11:30 14:00-17:00

Add: No.40 Xinmin Road, Nanning, Guangxi

Zip: 530012 

Guizhou Province

Tel: (0851) 689 2360

Fax: (0851) 689 2309

Hours: 8:00-17:00

Add: No.346-5 Zhonghua North Road, Guiyang, Guizhou

Zip: 550001 

Hainan Province

Tel: (0898) 535 8451

Fax: (0898) 535 3074

Hours: 8:30-11:30 14:00-17:00

Add: Rm.606, Provincial Tourism Administration Building, No.6 Haifu Road, Haikou, Hainan

Zip: 570203 

Hebei Province 

Tel: (0311) 601 4239

Fax: (0311) 601 5368

Hours: 9:00-11:30 14:30-17:30

Add: No.22 Yucai Street, Shijiazhuang, Hebei

Zip: 050021 

Henan Province

Tel: (0371) 595 5913

Fax: (0371) 595 5656

Hours: 24 Hours

Add: No.16 Jinshui Avenue, Zhengzhou, Henan

Zip: 450003 

Heilongjiang Province

Tel: (0451) 362 5259

Fax: (0451) 363 0860

Hours: 8:00-17:00

Add: No.4 Xidazhi Street, Nangang District, Harbin, Heilongjiang

Zip: 150001 

Hubei Province

Tel: (027) 8481 8760

Fax: (027) 8472 0348

Hours: 24 Hours

Add: Building 2, Block Qingshiqiao, Hanyang, Wuhan, Hubei

Zip: 410001 

Hunan Province

Tel: (0731) 472 6736

Fax: (0731) 472 0348

Hours: 24 Hours

Add: Unity Road, Wulipai, Changsha, Hunan

Zip: 410001 

Inner Mongolia Autonomous Region

Tel: (0471) 665 978

Fax: (0471) 668 561

Hours: 8:00-12:00 14:00-18:00

Add: No.1 Xinhua Street, Hohhot, Inner Mongolia

Zip: 010055 

Jilin Province

Tel: (0431) 560 9246

Fax: (0431) 564 2053

Hours: 8:30-11:30 13:30-17:00

Add: No.14 Xinmin Street, Changchun, Jilin

Zip: 130021 

Jiangsu Province

Tel: (025) 330 1221

Fax: (025) 332 8795

Hours: 8:00-12:00 14:00-18:00

Add: N0.255 North Zhongshan Road, Nanjing, Jiangsu

Zip: 210003 

Jiangxi Province

Tel: (0791) 622 4983

Fax: (0791) 622 7860

Hours: 8:30-11:30 14:00-17:00

Add: No.35 Fuzhou Road, Nanchang, Jiangxi

Zip: 330006 

Liaoning Province

Tel: (024) 8611 6688

Fax: (024) 8680 9415

Hours: 24 Hours

Add: No.113 Huanghenan Street, Huanggu District, Shenyang, Liaoning

Zip: 110031 

Ningxia Hui Autonomous Region

Tel: (0951) 622 265

Fax: (0951) 641 783

Hours: 8:30-11:30 14:00-17:00

Add: No.117 Jiefang West Street, Yinchuan, Ningxia

Zip: 750001 

Qinghai Province

Tel: (0971) 823 9630

Fax: (0971) 823 9515

Hours: 8:30-11:30 14:00-17:00

Add: No.57 Xida Street, Xining, Qinghai

Zip: 810000 

Shaanxi Province

Tel: (029) 526 1437

Fax: (029) 525 0151, 526 1437

Hours: 8:00-18:00

Add: No. 15 Chang'an North Road, Xi'an, Shaanxi

Zip: 710061 

Shandong Province

Tel: (053) 296 3423, 296 5858 ext.

Fax: (053) 296 4284

Hours: 24 Hours

Add: No.88 Jingshi Road, Jinan, Shandong

Zip: 250014 

Shanxi Province

Tel: (0351) 404 7544

Fax: (0351) 404 8289

Hours: 8:30-11:30 13:30-1:700

Add: No.282 Yingze Street, Taiyuan, Shanxi

Zip: 030001 

Shanghai

Tel: (021) 6439 3615

Fax: (021) 6439 1159

Hours: 9:00-17:00

Add: No.2552 West Zhongshan Road, Shanghai

Zip: 200030 

Sichuan Province

Tel: (028) 665 7478

Fax: (028) 667 1042

Hours: 8:30-11:30 14:00-17:00

Add: No.65 Section 2, Renmin South Road, Chengdu, Sichuan

Zip: 530012 

Tianjin

Tel: (022) 2835 8814, 2835 8812

Fax: (022) 2835 2324

Hours: 8:30-17:30 18:30-8:30

Add: No.18 Youyi Road, Hexi District, Tianjin

Zip: 300074 

Tibet Autonomous Region

Tel: (0891) 633 3476, 633 4330

Fax: (0891) 633 4632

Hours: Morning of Monday, Tuesday, Friday

Add: No.208 Yuanlin Road, Lhasa, Tibet

Zip: 850001 

Xinjiang Uygur Autonomous Region

Tel: (0991) 283 1902

Fax: (0991) 282 4449

Hours: 9:30-13:30 16:00-20:00

Add: No.6 Hetan South Road, Urumqi, Xinjiang

Zip: 830002 

Yunnan Province

Tel: (0871) 313 9197

Fax: (0871) 317 4343

Hours: 8:00-17:00

Add: No.218 Huancheng South Road, Kunming, Yunnan

Zip: 650011 

Zhejiang Province

Tel: (057) 515 6631

Fax: (057) 515 6249

Hours: 8:30-11:30 14:00-17:00

Add: No.1 Shihan Road, Hangzhou, Zhejiang

Zip: 310007

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